Shipping & Handling
Shipping and Handling
At Escalade Silks, we believe that the journey of a garment from our studio to your wardrobe should be handled with the same care and attention that goes into its creation. We are committed to delivering your order in a timely, reliable, and transparent manner, ensuring that your experience remains seamless from the moment you click "purchase" to the moment you unbox your new piece.
Processing Time
All orders are processed and prepared for shipment within one to two business days from the date of purchase, excluding weekends and public holidays. During peak seasons or promotional periods, processing times may extend slightly, and we will communicate any such delays to you via email. Please note that orders placed after a certain cutoff time may be processed on the following business day.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a direct link to monitor your parcel's journey. We kindly ask that you verify your shipping address at checkout, as we are unable to redirect packages once they have been handed over to the carrier.
Shipping Methods and Transit Times
We offer a range of shipping options to accommodate your needs, from standard delivery to expedited services for those who cannot wait to welcome their Escalade Silks pieces. Estimated transit times are provided at checkout and vary depending on the destination and the selected shipping method.
Standard shipping typically takes between five to ten business days for delivery, while expedited shipping generally arrives within two to four business days. Please be aware that these estimates are provided by our carrier partners and are not guaranteed. Actual delivery times may be influenced by customs clearance, weather conditions, or other factors beyond our control.
Shipping Costs
Shipping costs are calculated at checkout based on the weight of your order, the destination address, and the shipping method you select. We strive to keep our shipping fees fair and transparent, and you will be able to review the total cost before completing your purchase. From time to time, we may offer promotional shipping rates, which will be clearly communicated on our website.
Customs, Duties, and Taxes
For orders being delivered to destinations outside our operational region, please be aware that your package may be subject to customs duties, import taxes, and other fees levied by the destination country. These charges are determined by the customs authorities of the respective country and are the sole responsibility of the recipient. Escalade Silks has no control over these fees and cannot predict their amount, so we recommend that you check with your local customs office for an estimate before placing your order.
We are required by law to declare the full value of the items on the customs forms, and we cannot alter the declared value or mark packages as gifts in order to reduce duties. Should you choose to refuse delivery of a package due to unexpected customs charges, you will be responsible for any return shipping fees incurred, and these may be deducted from your refund.
Order Tracking
Once your order has been shipped, you will receive a tracking number that allows you to follow your parcel in real time. We encourage you to monitor the tracking information regularly, as it will provide updates on the progress of your delivery and any potential delays. If you notice that your tracking status has not updated for an extended period, please contact us, and we will investigate with the carrier on your behalf.
Delivery Attempts and Signature Requirements
Our carriers will typically make multiple delivery attempts before returning a package to us. Please ensure that someone is available to receive the parcel at the shipping address provided, or arrange for an alternative delivery location if you are unable to be present. Some orders may require a signature upon delivery for security purposes, and we will notify you if this applies to your shipment.
If a package is returned to us due to failed delivery attempts, an incorrect address provided by the customer, or refusal of the package, we will contact you to arrange reshipment. Please note that additional shipping charges may apply for resending returned packages.
Lost or Damaged Shipments
We take great care in packaging your order to ensure it arrives in perfect condition. In the rare event that your package is lost in transit or arrives damaged, please reach out to us immediately at escaladesilks@outlook.com with your order number and, if applicable, photographic evidence of the damage. We will work with the carrier to resolve the issue and will arrange for a replacement or refund as appropriate.
Multiple Shipments
If your order contains items with different processing times or stock availability, we may choose to ship them separately to ensure that you receive available items as quickly as possible. You will not be charged any additional shipping fees for split shipments, and you will receive separate tracking information for each package.
Contact Us
If you have any questions regarding shipping, tracking, or handling, please do not hesitate to reach out to our support team. We are here to provide clarity and assistance, and we take every shipping concern seriously.
Email: escaladesilks@outlook.com
We understand that the moment your order arrives is a special one, and we are dedicated to making that moment as joyful as we can. Thank you for choosing Escalade Silks—we are honoured to deliver beauty to your doorstep.
Warm regards,
The Escalade Silks Team