Terms Of Service
Terms of Service
Welcome to Escalade Silks. By accessing or using our website and purchasing our products, you agree to be bound by the following terms and conditions. Please read them carefully before placing an order, as they govern your relationship with us and outline your rights and responsibilities as a valued customer.
General Conditions
Escalade Silks reserves the right to refuse service, terminate accounts, or cancel orders at our sole discretion, particularly in cases of suspected fraud, unauthorised transactions, or violation of these terms. We endeavour to ensure that all product descriptions, images, pricing, and availability information displayed on our website are accurate and up to date; however, we do not warrant that every detail is entirely error-free. In the event of a pricing or description error, we reserve the right to correct it and, if necessary, cancel or adjust your order with prior notification.
Products and Availability
Our collections are crafted with careful attention to quality and detail, and we take pride in presenting each garment as accurately as possible through photography and written descriptions. Please note that due to variations in screen settings and lighting conditions, actual colours and textures may differ slightly from what you see on your device. All items are subject to availability, and we cannot guarantee that a particular style or size will remain in stock after your order is placed. We reserve the right to discontinue any product at any time without prior notice.
Pricing and Payment
All prices are listed in the currency displayed at checkout and are exclusive of applicable taxes, duties, and shipping fees, unless otherwise stated. We reserve the right to adjust prices at our discretion, but such changes will not affect orders that have already been confirmed. Payment must be completed in full at the time of purchase, and by submitting your payment information, you authorise us to charge the specified amount to your selected payment method. We utilise trusted third-party payment processors to handle all transactions, and we do not store your financial details on our servers.
Shipping and Delivery
We partner with reputable carriers to ensure that your order reaches you in a timely and secure manner. Estimated delivery times are provided for guidance only and are not guaranteed, as actual transit periods may be influenced by factors beyond our control, including customs processing, weather conditions, and carrier delays. Responsibility for the order transfers to you once the package has been marked as delivered by the carrier. We recommend that you provide a reliable shipping address and monitor your tracking information closely to ensure a smooth receipt of your parcel.
Returns and Exchanges
Your satisfaction is important to us. If for any reason you are not entirely pleased with your purchase, you may initiate a return or exchange in accordance with our Return Policy, which is available on our website. Returned items must be in their original condition, unworn, unwashed, and with all tags attached, within the specified return window. We reserve the right to reject returns that do not meet these conditions. Shipping costs for returns are the responsibility of the customer unless the return is due to a defect or error on our part.
Intellectual Property
All content appearing on this website, including but not limited to text, graphics, logos, images, product designs, and software, is the exclusive property of Escalade Silks or our content providers and is protected by applicable intellectual property laws. You may not reproduce, distribute, display, or otherwise use any content from this site without our prior written permission. Unauthorised use of our intellectual property may result in legal action.
User Conduct
By using our website, you agree to refrain from engaging in any activity that may disrupt its functionality, compromise its security, or infringe upon the rights of other users. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Please notify us immediately if you suspect any unauthorised use of your account.
Limitation of Liability
To the fullest extent permitted by law, Escalade Silks shall not be held liable for any indirect, incidental, special, or consequential damages arising from the use of our products or website, including but not limited to loss of profits, data, or goodwill. Our total liability to you for any claim related to your purchase or use of our services shall not exceed the total amount paid by you for the specific product in question.
Governing Law
These terms of service shall be governed by and construed in accordance with the laws of the jurisdiction in which our business is registered, without regard to its conflict of law principles. Any disputes arising from these terms or your use of our website shall be subject to the exclusive jurisdiction of the competent courts in that jurisdiction.
Changes to These Terms
We may update these terms of service from time to time to reflect changes in our business practices, legal requirements, or operational needs. Any revisions will be posted on this page with an updated effective date, and we encourage you to review this section periodically. Your continued use of our website after any changes constitutes your acceptance of the revised terms.
Contact Information
If you have any questions, concerns, or requests regarding these terms of service, please do not hesitate to reach out to us. We are always happy to provide clarification and assist you in any way we can.
Email: escaladesilks@outlook.com
Thank you for choosing Escalade Silks. We are honoured to serve you and look forward to being part of your style journey.
Warm regards,
The Escalade Silks Team